Help centre
Training videos
Short videos that show the console as it is today. Each one goes with a written guide that has the same steps.
A tour of the console
The menu, the search bar, the phone button and where each part of the desk is set up.
A tour of the console. Download the video (MP4) Add agents
Invite agents, give them extensions and apply the change to the phone system.
Add agents. Download the video (MP4) Numbers and phone lines
Buy a number, route it, verify caller IDs and connect a phone line.
Numbers and phone lines. Download the video (MP4) Read the guide: Buy a number and route it to an agent or a queue
The flow builder
Build a phone menu, test it and publish it to a number.
The flow builder. Download the video (MP4) The omnichannel inbox
Web chat, e-mail, WhatsApp and SMS in one list of conversations.
The omnichannel inbox. Download the video (MP4) The agent desktop
Status, conversations, replies, calls and wrap-up for agents.
The agent desktop. Download the video (MP4) Supervising live
Queues and agents live, listen, whisper and barge, and chat supervision.
Supervising live. Download the video (MP4) Dialler campaigns
Create a campaign, import leads and dial them.
Dialler campaigns. Download the video (MP4) Reports and analytics
Read the analytics pages and build dashboards and reports.
Reports and analytics. Download the video (MP4) Read the guide: Read analytics and build dashboards and reports
Wallet and billing
Top up the wallet, read usage and spend, and find invoices.
Wallet and billing. Download the video (MP4) The AI agent
Set up the AI agent and voice bots, and hand over to a person.
The AI agent. Download the video (MP4) Payments and bookings
Take card payments on calls, send payment links and book meetings.
Payments and bookings. Download the video (MP4) Read the guide: Take card payments on calls without hearing the card
Still stuck?
Write to hello@ringura.com, or use the contact page, and say which guide you were following.