Refund and cancellation policy

Draft status

Draft — to be reviewed by a lawyer before relying on it. This text is a working draft. It is not yet legal advice, may change, and the company number and VAT number are still to be added. Last updated 21 October 2026.

Cancelling a subscription

You can cancel at any time from your account or by writing to hello@ringura.com. Cancellation takes effect at the end of the billing period you have already paid for. You keep full access until then and are not billed again. We do not refund the part of a subscription period that has started, except where "When we refund more" below applies.

Removing seats works the same way: the change applies from the next period.

Unused prepaid credit

You can ask for a refund of unused prepaid credit within 14 days of the top-up by writing to hello@ringura.com from your account e-mail. We refund the unused amount to the original payment method, minus payment-processing fees that Stripe has charged us and cannot recover. Credit topped up more than 14 days ago is not refundable, but you can keep using it.

Refunds are normally made within 10 working days of approval; your bank may take longer to show them.

What is not refundable

• Calls, minutes, SMS segments, WhatsApp, Messenger, Instagram and AI requests that have already been used, whether answered, delivered or not. Carriers and channel providers charge us as soon as they are sent.
• Fees charged by Meta or other channel providers for messages you sent.
• Subscription time already started, once a period has begun.
• Credit removed or an account closed because of a breach of the terms of service (for example unlawful telemarketing or faking caller identity).
• Taxes we have already paid over, to the extent the law allows.

When we refund more

If we withdraw a paid feature, or end the service for reasons other than your breach, we refund the unused part of the prepaid subscription period and any unused credit in full. If we charged you in error, we correct it and refund the difference.

The free trial needs no card, and nothing is charged automatically at its end.

How to ask

E-mail hello@ringura.com with your account name and the top-up or invoice concerned. This policy is part of the terms of service. Because the platform is sold to businesses only, statutory consumer withdrawal rights do not apply; this policy sets out what we offer.