Omnichannel contact centre
Every call and message, one desk
Voice, WhatsApp, web chat, e-mail, SMS and social messaging in one inbox, with one router, an outbound dialler and an AI agent that says it is an AI.
Agents work in the browser. Nothing to install.
- 9channels in one inbox
- 4dialling modes
- 48REST API operations
- 36signed webhook event types
- Prepaidpay as you go, no lock-in
Channels
Fourteen channels, each with its own rules
Windows, opt-in, sender IDs and rate limits differ by channel. The platform enforces them where agents type, so nobody has to remember them.
- VoiceQueues, IVRs and a browser softphone.
- Web chatA widget for your site, with attachments.
- WhatsAppThe 24-hour window, templates and opt-in.
- E-mailThreaded, with SPF, DKIM and DMARC checked.
- SMSCounted by segment; STOP honoured.
- Facebook MessengerReplies inside the window, then a person.
- Instagram DirectDirect messages to your professional account.
- TelegramYour bot, or a Business connection.
- ViberReplies inside the free session.
Voice and dialler
Dial at volume, inside the rules
Preview, progressive, power and predictive dialling, with a governor that stops dialling before the abandon-rate cap could be passed.
- Four dialling modes. Predictive pacing uses real handle and ring times.
- Local calling hours. Callbacks and retries run in the callee's local time.
- Browser softphone. Agents take and make calls in the console. No desk phone, no install.
AI agent and copilot
AI that says what it is
The AI agent tells customers it is an AI before anything else, answers from your knowledge base and hands over to a person when asked.
- Discloses first. Its messages are labelled AI-generated in the console and the API.
- Answers from your sources. Below your confidence threshold it hands over instead of guessing.
- Hands over with a summary. The person who takes over gets an internal note.
Analytics
Figures you can trace to the conversation
Live dashboards and history from one metric dictionary, with the conversations behind any figure one click away.
- Live dashboards. Waiting work, the longest wait and agents by state, as it happens.
- Drill-downs. From a figure to the conversations that make it up.
- Reports and alerts. Saved reports by e-mail and threshold alerts to supervisors and webhooks.
Compliance by design
Built to refuse what it cannot check
Calling rules and spend limits sit in the path of every call and message. When the platform cannot confirm that a call or a send is allowed and paid for, it does not make it.
- Fixed or rotating numbers. Show one fixed number, or rotate across a pool of numbers you rent from us. Every number is verified, yours, and rings back to your desk.
- Checked on every call. Consent, do-not-call lists and the callee's local calling hours.
- Prepaid and capped. A call's length is capped before it starts.
White-label
Resell it under your own brand
Your brand and your console domain, with price books, margin floors and invoices in your name.
- Your domain. The console on your domain, with its certificate issued automatically.
- Margin floors. A price under your floor is refused.
- Sub-accounts. Create clients, set their plan, and act inside their account with every step audited.
The platform
Everything a contact centre runs on
One product for the whole desk, on the same contacts, the same router and the same figures.
Omnichannel inbox
Web chat, WhatsApp, e-mail, SMS, Messenger, Instagram Direct, Telegram, Viber, LINE and WeChat in one inbox, with one router behind it.
Voice and dialler
Inbound queues and IVRs, a browser softphone, and preview, progressive, power and predictive dialling.
WhatsApp
The 24-hour window, approved templates and opt-in per purpose, enforced where agents type.
AI agent and copilot
An AI agent that says it is one and hands over on request, and a copilot that drafts replies for agents.
Analytics
Live dashboards, drill-downs, customer journeys, reports and alerts from one metric dictionary.
Workforce management
Forecasts, staffing per channel, schedules, adherence and shift swaps.
White-label
Resell the platform under your own brand and domain, with your price books and margin floors.
API and webhooks
A versioned REST API with scoped tokens and 36 signed webhook event types.
Security
Controls in the platform, not in a policy
The security page lists every control, and says so where one is planned.
Tenant isolation
Every account's rows sit behind row-level security that the database enforces.
Multi-factor sign-in
Required for administrators, and available for everyone.
Scoped API tokens
Bearer tokens with only the scopes they need, never accepted in a URL.
Audited support access
Act-as access by a reseller or by us for support is audited.
Getting started
How you start
Tell us about your desk
Your channels, countries, volumes and the systems you already use. Book a demo.
Set it up
The onboarding wizard walks through channels, queues, agents and routing. Phone numbers follow business verification.
Go live
Agents log in from the browser; supervisors watch queues and agents on the live dashboards.
Pricing
A price per seat, usage as you go
Calls and paid messages come out of a prepaid wallet with spend caps.
Essentials
€19 per seat a month
Everything to run phones: calls in and out, queues, IVRs and recordings.
Omnichannel
€39 per seat a month
Every channel in one inbox, with the tools to run a floor.
Sales Floor
€55 per seat a month
Built for sales desks: the Auto-dialler, speed-to-lead and the FX pack.
White-label
Price on request
For resellers and service providers who sell under their own brand.
Questions
Which channels are included?
Voice, web chat, WhatsApp, e-mail, SMS, Facebook Messenger, Instagram Direct, Telegram, Viber, LINE and WeChat. The channels page lists what each one can do.
Do agents need to install anything?
No. The console and its softphone run in a current desktop browser.
Will customers know when they talk to an AI?
Yes. The AI agent says it is an AI before anything else, hands over to a person when asked and marks its messages as AI-generated.
Can we resell the platform under our own brand?
Yes. White-label covers your brand, your console domain, your price books and your invoices.
See it with your own channels
A demo covers the parts you choose, on the channels you use.