Product
One platform for the whole contact centre
Inbound and outbound, voice and messaging, people and AI, on one contact record and one router. Pick a part to see how it works.
The parts
Omnichannel inbox
Every digital channel in one inbox; one router with skills, priorities and capacity; tickets, SLA policies and surveys.
Voice and dialler
Queues, IVRs and a browser softphone; preview, progressive, power and predictive dialling with an abandon-rate governor.
WhatsApp
WhatsApp in the shared inbox with the 24-hour window, templates, opt-in per purpose and broadcasts.
AI agent and copilot
A disclosed AI agent that cites your knowledge base, and a copilot for replies, summaries and translations.
Analytics
Live and historical figures, journeys, reports, alerts, wallboards and an export API.
Workforce management
Forecasts per queue and channel, Erlang C staffing, schedules, adherence and shift swaps.
White-label
Your brand and domain, sub-accounts, price books with margin floors and invoices in your name.
API and webhooks
47 REST operations, signed webhooks and an OpenAPI 3.1 document.
One contact, every channel
A customer who writes on WhatsApp, then calls, then replies to an e-mail is one contact with one history. Agents see the whole conversation; supervisors see the whole journey.
- One router for calls, chats, messages and tasks.
- One metric dictionary behind every dashboard, report and API figure.
- One audit trail for changes, act-as sessions and reviews.
Not sure where to start?
Tell us what your desk does today and we will show the parts that matter to you.