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Connect WeChat with your own Service Account

Connect your WeChat Service Account: the account you need, the form on Channels, the server settings, safe mode and the 48-hour rule.

Last checked For: Administrators

Steps

  1. Prepare your WeChat account

    You need a WeChat Service Account that has passed WeChat's verification: an unverified account can receive messages but cannot answer them.

  2. Collect the details

    On the WeChat developer platform, under My business, the account's development information has the AppID and AppSecret. Add the server address Ringura gives you to the API IP allowlist, or WeChat refuses every call. Choose a Token of 3 to 32 letters and digits and, for safe mode, generate an EncodingAESKey.

  3. Connect the account

    Open Channels. Under Connect an account choose WeChat, fill in AppID, Token, EncodingAESKey (optional, for safe mode) and AppSecret, and choose Connect. The page then shows the webhook address.

  4. Set the server address in WeChat

    Under Message and event push, enter the webhook address, the same Token and the same EncodingAESKey, choose the encryption mode and submit; WeChat checks it at once. Use safe mode: with a key here, plain messages are refused, so switch both together.

  5. Answer in Workspace

    Text, photos, voice, video, links and locations arrive as a conversation in Workspace. Files pass the malware scanner first. Agents reply with text, photos or voice. WeChat's own auto-replies and menu stop applying once push is on.

  6. Answer within 48 hours

    WeChat allows replies for 48 hours after the customer's last message, and five messages until they write again. Outside that the composer shows The reply window is closed. or WeChat allows 5 messages until the customer writes again.

Good to know

  • A customer who unfollows cannot be messaged: The customer has blocked or unfollowed this account. WeChat asks businesses to delete a person's information when they unfollow: see data requests.
  • WeChat sends no delivery or read receipts, so a message shows as sent. Videos and files cannot be sent from the composer.
  • Menu clicks, scans and follows are not shown as messages and do not open the 48 hours.

Still stuck?

Write to hello@ringura.com, or use the contact page, and say which guide you were following.

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