Numbers and phone lines
Port your numbers from another carrier
Move numbers you already hold to this platform with a port request, or keep them where they are and verify them as caller IDs.
Steps
Choose between porting and verifying
Porting moves a number from your current carrier to this platform: calls to it then ring here. If you want to keep a number at your current carrier and only show it on outgoing calls, do not port it. Add it on the Caller IDs page and prove it with the code read out on a verification call.
Gather what the carrier needs
You need the numbers, the name of your current carrier, the account reference on its bill, and the name, job title and e-mail address of the person allowed to sign for the account. You also need a signed Letter of authorisation. A Recent bill helps the carrier match the request.
Start a port request
Choose Port your numbers in the menu, then New port request. Enter the Country (two letters) and the numbers, one per line in international format. A range can be written as +35722000100-109. Fill in Current carrier, Account reference at the current carrier and the Authorised signatory, then choose Save.
Upload the letter of authorisation
Under Documents, choose Letter of authorisation, pick the file and choose Upload. Files are PDF, JPEG or PNG, at most 10 MB. Anything else is refused.
Submit
Choose Submit. The request can no longer be edited and goes to your provider, who assigns the supplier that will receive the numbers and sends the request to your current carrier. While it is Submitted you can still choose Cancel request.
Follow the status
The status moves from Submitted to With the carrier, then Scheduled with a port date, then Completed. A Rejected request shows the reason. Each step appears under History and as a notice at the top of the page, and is e-mailed to your administrators when e-mail is set up.
After the port
On completion the numbers appear in your inventory as numbers you own, verified for outgoing calls. Inbound calls go to your main queue: the queue named main on your first phone system, or its lowest-numbered queue. If you have no queue yet, set where calls go under Inbound numbers.
Good to know
- How long a port takes depends on the losing carrier. The port date is the one it gives; it is shown on the request when your provider sets it.
- Keep your account at the current carrier open until the request shows Completed. Closing it early can cancel the port.
- A rejected request is final. Correct what the reason names and start a new request.
Still stuck?
Write to hello@ringura.com, or use the contact page, and say which guide you were following.